Frequently Asked Questions
TeamCloud saving failed: "Offline user session not found"
If "Technical Details" shows "Missing OAuth 2 Access Token" with "invalid_grant: Offline user session not found", Mail Designer can no longer renew your sign-in session. An accompanying maintenance message does not necessarily mean maintenance is taking place.
Sign in again without closing your document:
1. Click "Cancel" in the error dialog. Keep your document open and do not sign out.
2. Open Sign in again in Mail Designer. Allow your browser to open Mail Designer if prompted.
3. Sign in with the same account, then try saving to TeamCloud again.
The link opens sign-in directly without running the sign-out command.
If this does not work: Try saving a local .maildesign copy using "File" > "Export" > "Mail Designer Document…". Open and check that copy before closing the original or signing out. If export also fails, keep the original open. Your changes have not yet been saved.
Sign in again without closing your document:
1. Click "Cancel" in the error dialog. Keep your document open and do not sign out.
2. Open Sign in again in Mail Designer. Allow your browser to open Mail Designer if prompted.
3. Sign in with the same account, then try saving to TeamCloud again.
The link opens sign-in directly without running the sign-out command.
If this does not work: Try saving a local .maildesign copy using "File" > "Export" > "Mail Designer Document…". Open and check that copy before closing the original or signing out. If export also fails, keep the original open. Your changes have not yet been saved.