Frequently Asked Questions
How can I switch off the sorting of stations by ratings?
If you do not want to sort by ratings, you can switch off this feature. Go to "Sender" > "Sort by own order" (Nach eigener Reihenfolge sortieren).
The sequence of the stations can be set via "Live TV" > "Settings" (Einstellungen). Then, under "Sender," you can use drag and drop to arrange.
You can also hide the stations that do not interest you.
The sequence of the stations can be set via "Live TV" > "Settings" (Einstellungen). Then, under "Sender," you can use drag and drop to arrange.
You can also hide the stations that do not interest you.
I'm looking for streams from private stations like RTL, Sat.1 and ProSieben.
Live TV shows stations where free and open web streams are available on the Internet. Transmitters such as Pro 7, Sat.1 and RTL do not provide such a stream.
See also:
For which platforms is Live TV available and how do I purchase the appropriate subscriptions?
There is the Live TV app for three platforms:
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237
If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.
On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.
For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237
If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.
On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.
For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
At the Livestream of the ORF, I see a message that the "Livestream is not available." Why?
The ORF has two types of errors when playing the program:
- This video may only be reproduced in Austria for legal reasons.
Reason: The broadcast is only broadcasted in Austria but not in other countries like Germany. - The desired live stream is currently unavailable
Reason: The broadcast is generally not broadcasted on the Internet, regardless of whether you are in Austria or not.
How do I cancel my subscription in iTunes?
All Apple subscriptions are managed in iTunes.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
Does Live TV also work abroad like in the USA or in Spain?
TV stations determine the availability of their streams abroad. That is why we can not guarantee whether the corresponding station or show will be available abroad.
We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.
We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.
Can I watch international channels with Live TV?
Yeah sure! With the Live TV app you can watch over 200 different channels from all over the world. With a diverse range of international channels from the USA, India, Switzerland, UK, Poland and many more, Live TV is the ideal app for anyone who enjoys streaming international TV. For more information visit our homepage: https://www.tvproapp.de/live-tv-international/
Login failed - certificate expired
How to fix this issue
Recently, root certificates for "Let's Encrypt" expired. Apple has decided not to update root certificates for OS X versions older than macOS 10.12. This means that when apps or Safari on your Mac access websites using Let's Encrypt root certificates, they will not load correctly.
This can also cause problems when logging in to the app.
How to fix this issue
- Open Safari, go to https://equinux.github.io and download the fix
- Open the profile in System Preferences and choose "Install"
- Re-launch the app and sign in again
How do I delete my account?
Please don't go! 🙁
If you're sure that your time with us is at an end then we've made it nice and easy to remove all your info from our database so that you don't need to wait for us to do it.
Just log in at your License Manager, click 'Edit your Account' on the left hand navigation panel and, after a tearful farewell, click 'Delete Account'.
If you do leave then we'd like to say thank you, bye and come back soon!
In Live TV I see channels with the name "100% Reportage", "100% Economy (Wirtschaft)" or "100% Drama". What's this?
The TV Pro editorial team determines the most relevant TV programs on a daily basis by using the Programmzeitschrift TV Pro or the TV Pro program guide and the viewing rate of our Streaming App Live TV. Every single day, our TIM algorithm searches these broadcasts across the entire TV channel in the German broadcaster Mediatheken, and the TV Pro editorial staff edits and curates these broadcasts, in order to present them clearly in an app: TV Pro Mediathek. Categorized by theme, updated hourly, with options such as download, browse, clips, and more.
From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.
Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.
Currently, there are 16 "100% channels":
From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.
Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.
Currently, there are 16 "100% channels":
- 100% New & popular
- 100% Crime scene (daily from 8:15 pm)
- 100% Drama
- 100% Car & Traffic
- 100% Travel
- 100% Daily report
- 100% Documentaries
- 100% House & garden
- 100% Health
- 100% Cooking
- 100% Economy
- 100% Politics
- 100% Talk shows
- 100% Rock & Pop
- 100% Classical Music
- 100% Comedy
How can I update the address or email address of my equinux ID?
Your account details such as address and email can be edited in the account management using the following link:
Edit equinux ID
Edit equinux ID
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions