Frequently Asked Questions
MailChimp offers visual "WYSIWYG" and code-based template editing.
However, as every HTML engine works a little bit differently, we recommend that you stick to Mail Designer for editing, as changes made with MailChimp may cause issues with the look or layout of your designs.
If you need to make any changes, simply re-upload a new version of your design and select it for your MailChimp campaign.
On the other hand if you are a HTML code pro, just edit the HTML code with the MailChimp editor untill it fits your needs. We ask for you understanding that we can't offer support for this.
In order to upload templates to your MailChimp account on your behalf, Mail Designer needs your MailChimp API key (a special kind of password).
You can find your API key on your MailChimp. The MailChimp support pages have more information.
MailChimp has free and paid plans. Please visit the MailChimp website for more details and exact pricing information.
It sure does! And it does it brilliantly too!
Mail Designer can export an HTML file containing your entire design. This opens up a whole host of great options for you, as the user, to explore:
- Upload your design to third-party newsletter services
- Offer recipients, with email client programs that don’t support rich HTML content, the option to view your message as a webpage in their browser
- Create a link to your newsletter directly from your website: A great option for people that would like to see a newsletter before they subscribe
The best thing is: It's so easy to export your design as an HTML document
- Open your design
- Choose “Share > HTML...” from the menu bar
- Choose a location to save your design
By the way: If you plan on uploading your images to a separate web server, you can enter an absolute URL prefix for images.
Please update to Mail Designer 365 1.7 or later to use the latest Mailchimp 3.0 API.
Mail Designer 365 1.7 is included with all Mail Designer 365 plans, owners of previous Mail Designer versions can purchase an upgrade plan.
The Mail Designer manual has information on how to create your design and export it to MailChimp. Once you have sent your design to the big monkey in the sky, you can create campaigns, manage subscribers, track clicks and more with MailChimp's tools.
There are so many different MailChimp features, that we can't describe them all in the Mail Designer manual. But don't worry: the MailChimp team have created webinars, how-to manuals, guides and tips to help you get started.
With Mail Designer you can add dedicated video placeholder to your design. You will find all available placeholders in the "Video Placeholder" section of the Contents panel.
After you have added a video placeholder, enter the link to your video. Mail Designer will automatically load a preview image for the video, which you can use as thumbnail in the placeholder. Note: YouTube Shorts does not allow fetching of a preview image right now.
You have your own MP4 movie clip that you want to use without uploading it to Youtube or Vimeo?
Move your movie file into the public folder of your Dropbox and copy the public link to the video into the Video Placeholder to share it with your recipients.
If you don't see a Public folder in your dropbox account, your share links will beginn with "https://www.dropbox.com/…". This is not a direct link to the file. Please replace "https://www.dropbox.com/…" with "https://dl.dropboxusercontent.com" and use this link in Mail Designer. This is a direct link to the video.
Please note that the videos need to be available from the internet and get not attached as files to your message.
Mail Designer 2 works with the stationery feature built-in to Apple Mail. Other email programs don't have this feature, so currently only Apple Mail is supported directly.
In addition, Mail Designer 2 allows you to configure your own email account in the preferences. This allows you to send emails directly via Mail Designer 2 and use features like attaching files to your message that is not possible when sending your design from Apple Mail.
Uploading your design to MailChimp or Campaign Monitor also allow you to use these services for large email campaigns
Most other email applications will of course be able to open and view your stationery messages created with Mail Designer.
For this reason, we have exclusively dedicated our support and development efforts to maintaining the Mail Designer 365 service - the only Mail Designer version to offer you ongoing updates and compatibility with all future macOS versions.
For reference, below you can find the end of support dates for all legacy versions of Mail Designer:
Mail Designer- Support ended: September 2014
Mail Designer 2 - Support ended: February 2015
Mail Designer Pro - Support ended: May 2016
Mail Designer Pro 2 - Support ended: May 2017
Mail Designer Pro 3 - Support ended: October 2018
Mail Designer Pro HS - Support ended: January 2019
What this means:
While some of these versions of Mail Designer may still work on your current Mac, should you need to get a new Mac, or upgrade to a new macOS, they will no longer be supported.
What to do: If you are still using an older version, we strongly suggest you upgrade to a modern Mail Designer 365 plan to guarantee regular updates and consistent support throughout the lifetime of your plan.
- Regular email with several contacts in the To field
- Regular email with several contacts in the BCC field
- An email to a predefined group, such as an Outlook Group
In recent years, email service providers have gradually increased email sending requirements. Once you approach 30 or more recipients for a single email, several problems can arise if you try to send that message using traditional email methods.
- Your email service provider or the recipient's email service provider may raise suspicions of SPAM (unsolicited junk emails) sending, potentially leading to your account's suspension or temporary freeze.
- Receiving an email with an extensive list of recipients often diminishes its perceived relevance to individual recipients, making it seem impersonal and more likely to be classified as junk mail.
- Messages sent to a large number of recipients are often flagged by Junk Mail Filtering systems as Spam, increasing the risk of your message being blocked and not reaching its intended recipients.
Especially with the latest Spam guidelines implemented by major email providers like Google and Hotmail, it's increasingly easy for your email address or domain to be blacklisted. This could result in your account being "Spam blocked," causing all your emails to be directed to recipients' spam folders. Removing this type of Spam block is a cumbersome process, so it's essential to avoid it.
How can Mail Designer Campaigns assist you?
- Mail Designer Campaigns enables you to fully verify your domain, ensuring optimal verification for your emails to reach recipients' inboxes.
- If you don't have your own domain or prefer not to undergo the verification process, we can provide you with a custom address from a fully authenticated domain, significantly reducing the risk of your emails being marked as Spam.
- We offer intelligent list management for your contact lists, allowing you to either send emails to all contacts or create targeted groups tailored to your audiences.
In summary, recent Spam requirements have tightened regulations on small group sending. Therefore, if you regularly send emails to 10 or more people, we highly recommend using a mailing service like Mail Designer Campaigns.
Begin your journey with Mail Designer Campaigns by uploading your contact list.
iOS recognizes phone numbers and other information like addresses and dates automatically, as these information can be used in different Apps.
You can for example tap a phone numer in order to call it or tap an address to add it to your address book.
Because of this, these information get highlighted in emails.
To do so, simply sign in to your account to use your plan on your Macs (or your iOS device where applicable) using just your equinux ID and password.
You may use the software in parallel on one computer per license.
If you want to use the software on multiple devices in parallel, or other family members or colleagues also want to use the software on their computers, you will need a separate license for each person or each parallel use.
A VPN Tracker 10, VPN Tracker 9 or Spot Maps license can be active on one Mac at the same time. If you want to use the Software on multiple devices, you will need an separate license per device.
You can view a copy of all your invoices in our Online Store:
You will find the invoices for your VPN Tracker 365 purchases in the section "Invoices", here:
http://my.vpntracker.com
You work in accounting and need access to the VPN Tracker invoices for your company? Please ask your VPN Tracker Team manager to invite you to you company's team with the role "Accounting". Afterwards you will receive emails as soon as a new invoice is available and you can dowload this from the web portal
You will find the invoices for your Mail Designer 365 purchases in the section "Orders", here:
https://my.maildesigner365.com
You will find the invoices for your tizi products in the section "Orders", here:
http://my.tizi.tv
Other invoices can be found at http://www.equinux.com/goto/invoice
‣ If you would like to save a PDF copy of your invoice, then do the following: Press "Command + P" Choose "PDF" > "Save as PDF"