Frequently Asked Questions

For your Mac:
Visit our website https://my.vpntracker.com and log in using your equinux ID and password.
Open the section "Products & Subscriptions" to find all purchased plans and the term of your subscription.
Click "Payment methods" in the sidebar to manage your subscription.

For iOS:
All Apple subscriptions are managed in iTunes on your computer. This link will bring you directly to the management area for your profile:

https://apple.co/2Th4vqI

When you are using your mobile device:

‣ Go to the App store app.
‣ Tap on your Apple ID.
‣ Click on "Subscriptions."
‣ Choose VPN Tracker World Connect.

VPN Tracker World Connect is an independent product you can use in the VPN Tracker 365 app.
You can purchase your World Connect Pass independently of an active VPN Tracker 365 plan.

Haven’t tried the demo yet? Download the VPN Tracker 365 app for free from our website and start your trial.

In rare cases World Connect may crash due to a bug. An update is coming to fix this issue, but in the mean time, here's a quick fix:

• Open the Terminal on your Mac (Applications > Utilities > Terminal)
• Copy and paste the following command, then hit enter
  
  defaults delete com.equinux.VPN-Tracker-World-Connect.mac VPNGatewayList

Now World Connect will open normally. Apologies for the inconvenience!

We use the very latest encryption standard AES-256 with DH-Group 18 (8192 bits) in VPN Tracker World Connect and combine that with hardware-accelerated algorithms for fastest performance.

VPN Tracker World Connect may be used with the World Connect own Clients for Mac and iPhone/iPad. The VPN Tracker World Connect Clients contains several Features which are not available in regular VPN Clients, for example the automatic selection of the fastest VPN Endpoint.

It is of course also possible to use World Connect with the VPN Tracker 365 App.

You can connect to the following 21 countries:

1. Germany
   
2. Austria
   
3. United States
   
4. Australia
   
5. Brazil
   
6. Canada
   
7. France
   
8. Japan
   
9. Luxembourg
   
10. Netherlands
    
11. New Zealand
    
12. Singapore
    
13. Spain
    
14. Sweden
    
15. Switzerland
    
16. United Kingdom
    

To choose the country you want to connect to, try the following:

‣ Choose "File" > "New" > "World Connect Destination"



‣ Then, choose "World Connect" and "Countries"



‣ Check your country of choice:

Data security and data protection are very important topics for us. Because of this we developed VPN Tracker World Connect.

We don't keep any logs about your usage. We don't save any user information about your usage, the duration of your connection or which connections you are using.

As #1 VPN client for Mac, we have many years of experience in data security and VPN.

First, log in to VPN Tracker with your equinux account. If VPN Tracker still asks you to buy the software, then:

‣ Go to "VPN Tracker" > "Refresh My Account"

Then, try to activate your VPN Tracker again.

No, there are no data limits or restrictions for VPN Tracker World Connect.

Visit my.vpntracker.com, log in to your account, and go to "Subscriptions" to update your payment method.

Go to your current subscription and click on "Edit" to change the payment method. Click "Choose another way to pay" to add a new credit card or alternatively, add a PayPal account. This will be used as your new default payment method for your plan.

You can change the language of all equinux Software products by changing the language settings of your device. For instance, on the Mac, you can do the following:

‣ Open "System Preferences."

‣ Click "Language & Region."



‣ Change to your preferred language by dragging your selected language to the top of the list.



‣ Close your software. For example, with VPN Tracker, you can do so by choosing "VPN Tracker" > "Quit VPN Tracker."



‣ Reopen the software.

VPN Tracker is now available on iPhone and iPad!

Connect to your VPN on the go on your iPhone or iPad using the new VPN Tracker for iOS app.

• Multiprotocol VPN support
• High speed connections
• Zero-config VPN - thanks to TeamCloud & Personal Safe technology

Test VPN Tracker for iPhone and iPad.

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:

https://apple.co/2Th4vqI



You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

The only information available for every IP address is the continent it belongs to, as the registrar that assigned it is known, and its current owner. There is no reliable or authoritative source for the exact geographic location of a computer currently using the address.

Various private companies try to fill this gap by offering GeoIP databases. These databases store a geographical location for any IP address. Some of these databases are just more accurate than other and some of them are just more up-to-date than others. As it's not always possible to determine the exact geographic location of a host and as IP addresses can change owner at any time without further notice, errors in these databases are pretty much unavoidable.

As some content providers tend to block IP addresses as soon as they know these are used by a VPN service, companies offering VPN services have to change IP addresses on a regular basis. Unfortunately IPv4 addresses have become rare and thus companies started to sell so far unused addresses to third parties. This is a common source of errors in the databases which often still attribute these addresses to their previous owner and location. Nonetheless we can assure you that all our servers are really physically located in the country and city they claim to be, regardless what any GeoIP database believes where they are.

If you see errors in a GeoIP database, please drop us a short note, so we can get in contact with the company operation that database to have them fix this mistake. Of course, if you know the company , feel free to also drop them a line, which is often enough to have the error fixed in a timely manner.

To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window.

Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account.

Click on "Manage" to view and edit your subscriptions on your Mac.

You can find out more information from the Apple Support website.

We offer a free 30-day demo of VPN Tracker 365, no credit card required.

To get started, you just need to

• Download VPN Tracker 365
• Create an account
• Verify your email address

Then, once you have configured your connection, you'll see a free demo option in the store window that pops up.

Note: If you don't see the free demo option, please click the account popover at the top left of your screen to verify your email address first.

Apple Family sharing is not activated for our products.

You purchased VPN Tracker 365, VPN Tracker World Connect or Mail Designer 365? You can use the app on up to three personal devices per license.

To do so, simply sign in to your account to use your plan on your Macs (or your iOS device where applicable) using just your equinux ID and password.

You may use the software in parallel on one computer per license.

If you want to use the software on multiple devices in parallel, or other family members or colleagues also want to use the software on their computers, you will need a separate license for each person or each parallel use.

A VPN Tracker 10, VPN Tracker 9 or Spot Maps license can be active on one Mac at the same time. If you want to use the Software on multiple devices, you will need an separate license per device.

VPN Tracker World Connect allows you to work anywhere in the world, while protecting your corporate data from hackers. With VPN Tracker World Connect, you can stay secure and protect all of your online activities even when you are on business trips. Whenever you are using the wifi at the airport, coffee shop, mall, and other public places, your data is open to anyone else on the wifi network. VPN Tracker World Connect will encrypt your data, which means that you are still protected while using public wifi. Also, VPN Tracker World Connect helps you keep your critical data safe, whether you are accessing documents in the cloud or checking your email. You have the option of choosing "Secure Connection," which will automatically find the closest server to you and secure your connection for you when you activate it.

You can even use VPN Tracker World Connect to encrypt your internet traffic through a VPN connection via different countries. Here is a list of countries you can connect to with VPN Tracker World Connect:

Activation codes are only used for older products like VPN Tracker 8 or lower or for retail products during the first activation. For current products, the software is exclusively activated using your equinux ID.

Please refer to the following FAQ for more information on how to activate without an activationcode: